Voice-first AI tools are quietly reshaping how small and medium-sized businesses (SMEs) get things done. As more companies put these tools to use, they’re uncovering real, practical benefits from automating customer service to making daily operations more efficient. This isn’t just a tech trend; it’s a shift in how businesses think about work.
More SMEs Are Tuning Into Voice AI
Voice-first AI adoption is growing fast. In the UK, nearly half of all SMEs about 45% were using at least one AI-powered tool by 2024. That’s a major jump from just 25% in 2022. A big part of that growth comes from voice automation tools, which are proving to be both accessible and effective.
According to Gartner, conversational AI is set to make a major impact. By 2026, it’s expected to cut labor costs in contact centers by $80 billion. Even more striking—automated voice interactions are projected to grow from just 1.6% today to 10% in the next two years.
Where Voice-First AI Tools Are Making a Difference
For many SMEs, customer service is the first area where voice AI makes a clear impact. Startups like Versatik are leading the way with voice bots that can answer multiple calls at once, speak in several languages, and stay available 24/7.
Then there’s Synthflow, which has raised $7.4 million to build a no-code voice assistant platform aimed specifically at SMEs. Since launching in December 2023, they’ve grown rapidly approaching 1,000 customers with double-digit monthly growth. Their platform helps businesses handle things like booking appointments, answering FAQs, and pulling information from conversations automatically.
Sales is another area getting a voice AI boost. Tools known as AI Sales Development Representatives (AI SDRs) are using large language models and voice tech to send personalized emails and make outbound calls. For small businesses, that kind of automation translates directly into more leads and better sales outcomes.
Real Benefits for Small Businesses
SMEs using voice-first AI tools are seeing some real wins.
These tools can:
- Handle multiple incoming calls at once
- Take calls after business hours
- Free up employees from repetitive tasks
That means happier customers and employees, shorter wait times, and more efficient service.
Voice AI also helps small businesses punch above their weight.
For example, service-based companies like mechanics or handymen who often miss calls while working can now rely on AI voice bots to answer for them and secure new business.
And when a voicebot can’t solve the problem?
It knows when to escalate the call to a human. That kind of smart filtering ensures agents only spend time on the more complex issues.
What’s Holding Some SMEs Back?
Despite the upside, not every SME has jumped in yet. The biggest hurdles?
A lack of AI experience, limited tech knowledge, and fear of relying too much on outside help. Many small businesses also cite cost and complexity as major blockers, especially those with fewer than 10 employees.
To help solve this, vendors are rolling out no-code platforms. These make it possible for non-technical users to set up and customize voice assistants on their own. It’s a big step toward making AI accessible to everyone not just tech experts.
Infrastructure challenges and the shortage of skilled AI talent are still issues. But with cloud-based options and better digital tools, those barriers are starting to fall away.
What’s Next for Voice AI?
The voice tech space is evolving quickly. Gartner expects that by the end of 2024, 40% of enterprise applications include embedded conversational AI, up from less than 5% in 2020.
By 2027, smaller, task-specific AI models will likely be used three times more often than large, general-purpose models. For SMEs, that’s great news. These focused tools are cheaper, faster, and built for specific business needs.
If you’re looking to explore AI adoption strategies tailored to small businesses, check out our latest reports for actionable insights.
Conclusion
Voice-first AI tools are becoming a real advantage for SMEs helping them serve customers better, save time, and grow smarter. While challenges like cost and tech skills still exist, no-code tools and affordable platforms are leveling the playing field. As prices drop and tools improve, expect voice AI to become a must-have for small businesses everywhere.
FAQ
What are voice-first AI tools?
They’re AI-powered tools that primarily interact through spoken language. Businesses use them to automate phone calls, handle customer service, and manage other voice-driven tasks.
How much do voice AI tools cost for SMEs?
Prices vary. Some platforms like Sarvam charge as little as one cent per minute, while others use flat-rate subscription models.
Can these tools handle more than one language?
Yes. Tools like Versatik’s voice bots support up to 30 languages, making them ideal for international or multicultural customer bases.